Terms and conditions

Last updated: 11 November 2026

1. Seller

The Fanily, Nijverheidsweg 49, 3274 KJ Heinenoord, the Netherlands. Chamber of Commerce (KvK) 87829010, VAT NL004487729B51, email info@thefanily.shop, phone +31 6 14170580.

2. Scope

These terms apply to every offer by and every order with The Fanily via thefanily.shop.

3. Products

We exclusively sell finished cosmetic skin and hair care products (serums) for external use, produced in the EU, labelled with an ingredient list (INCI) and compliant with the European Cosmetics Regulation (EC) 1223/2009.

We do not sell individual peptides, raw materials, research chemicals, medicines or supplements, nor products for injection or ingestion. Ingredients such as our copper complex are only used in ready-made cosmetics and are not sold separately.

Our products are not medicines and are not intended to prevent, treat or cure any disease or condition. Results may vary from person to person. Read the ingredient list before use; stop using in case of irritation. Keep out of reach of children.

4. Prices and payment

All prices are in euros and include VAT; at checkout, amounts may be shown in your local currency. Shipping costs are shown before checkout. You pay with the available payment methods, such as iDEAL, credit card, Klarna and other methods at checkout. A promotional or introductory price applies until the date stated with the product.

5. Contract

The contract is concluded once you have completed your order and received a confirmation by email. We are not bound by obvious pricing or typing errors.

6. Sold-out products and pre-orders

Products shown as sold out may be offered as a pre-order. The expected delivery time is stated with the product and in your order confirmation. You pay when placing the pre-order. If we cannot ship within the stated delivery time, we will inform you by email and you may cancel free of charge; you will then receive a full refund.

7. Delivery

See our shipping policy. Risk passes to you upon delivery.

8. Right of withdrawal

You have a 14-day cooling-off period after receipt. For hygiene reasons, this does not apply to cosmetics whose seal has been broken after delivery. See our returns policy for the conditions.

9. Warranty and complaints

You are entitled to a product that conforms to the contract. Report complaints to info@thefanily.shop; we respond within 14 days. If we cannot resolve it together, you can bring the dispute before the competent court. If you live in another EU country, you can also seek advice from the European Consumer Centre in your country.