Returns

14-day cooling-off period

You may withdraw from your order within 14 days of receipt without giving a reason. Let us know by email at info@thefanily.shop or with the model form below. Then return the product within 14 days to: The Fanily, Nijverheidsweg 49, 3274 KJ Heinenoord, the Netherlands.

Hygiene exception

For hygiene reasons, cosmetics whose seal has been broken after delivery cannot be returned. Unopened products with an intact seal can be returned.

Refund

We refund the purchase price including standard shipping within 14 days of your notice, via the same payment method. We may wait until we have received the product. Return shipping costs are at your expense.

Cancelling pre-orders

You can cancel a pre-order free of charge as long as it has not shipped. If we cannot ship within the stated delivery time, we will let you know by email and you may always cancel free of charge.

Damaged or wrong product?

Model withdrawal form

To: The Fanily, Nijverheidsweg 49, 3274 KJ Heinenoord, info@thefanily.shop
I hereby withdraw from the contract for the following products: [...]
Ordered on / received on: [...]
Name and address: [...]
Date and signature: [...]