Privacy policy

Last updated: 11 November 2026

Who we are

The Fanily, Nijverheidsweg 49, 3274 KJ Heinenoord, the Netherlands. Chamber of Commerce (KvK) 87829010, VAT NL004487729B51. Email: info@thefanily.shop, phone +31 6 14170580. We are responsible for processing your personal data via thefanily.shop.

What data we collect

Contact details: name, address, email address and phone number
Order details: what you order, return or cancel
Payment details: payment method and payment confirmation. Payments are handled by our payment providers; we never see full card or bank details
Device and usage data: IP address, browser, device and how you use the website
Messages you send us, such as questions, reviews, blog comments and sign-ups for stock updates or the newsletter

What we use your data for

Processing, paying for, shipping and returning your order (performance of the contract)
Customer service and contact (performance of the contract / legitimate interest)
Asking once for a review after your order (legitimate interest; you can decline)
Newsletter, stock updates and other marketing emails (only with your consent; unsubscribe anytime via the link in every email)
Website analytics and improvement, and advertising (only with your consent via the cookie banner)
Fraud prevention and security (legitimate interest)
Legal obligations, such as tax record-keeping

Who we share data with

Only with parties we need to provide our service: Shopify (store platform and email), payment providers (Shopify Payments, processed by Stripe, and Klarna if you pay with Klarna), PostNL and other carriers, Judge.me (reviews), and, only with your consent, analytics and marketing services. We have data processing agreements with these parties. Transfers outside the EEA only take place with appropriate safeguards, such as the European Commission’s standard contractual clauses.

Retention

We keep order and invoice data for 7 years (tax obligation). Other data is kept no longer than necessary; newsletter data until you unsubscribe.

Cookies

We always place necessary cookies so the store works. Analytics and marketing cookies are only placed with your consent. You can change your choice anytime via “Cookie settings” at the bottom of the website.

Your rights

You have the right to access, rectification, erasure, restriction, portability and objection, and you can withdraw your consent at any time. Email us at info@thefanily.shop; we respond within 30 days. You can also lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl) or the authority in your own country.